Shipping & Delivery

Yes we ship internationally! All parcels are sent with tracking numbers that you will receive via email when the parcel is dispatched. 

International shipping is free for orders over $500 AUD, there is a flat fee of $50 for express post via DHL. Please note that we are not liable for any additional international customs taxes or charges. Please check your customs policy specific to your country prior to purchase as we cannot cover or refund this for you. 

Domestic orders are free over $350, otherwise there is a $15 flat fee via Australia Post.

All domestic Australian orders are express shipped via Aus Post and take approximately 1-2 business days after dispatch. Please allow up to an additional 48 hours for dispatch.

International orders are sent express via AusPost and delivery times depend on your country. For more information about shipping, please visit the dedicated shipping page

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. Please make sure you have order details to be able to process your return.

Custom pieces, earrings, gift cards, resized items, samples and “Not Quite Right” sale items are not eligible for returns. For any queries please contact us directly at hello@milliesavage.com.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. Any item purchased on sale is not eligible for a refund

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@milliesavage.com.

European and United Kingdom customers can contact london@miliesavage.com

North American customers can contact newyork@milliesavage.com

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will happily exchange in store if we have stock available.

Any item purchased on sale is eligible for a store credit or an exchange (of equal or higher value), within the 14 day return period.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, Not Quite Right item, or gift cards.

Any manufacturing faults will be repaired free of charge within the 12 month warranty period, please contact hello@milliesavage.com if you believe your item is faulty and we will assess the item for you.

European and United Kingdom customers can contact london@miliesavage.com

North American customers can contact newyork@milliesavage.com

You'll also need the receipt or proof of purchase.

Damages outside of the 12 month warranty will need to be assessed and we will provide a quote depending on the work required. Please follow your care instructions carefully to ensure you properly look after your jewellery and no damages occur.